Terms of Service
These terms govern access to and use of Nelkins CRM, including its Meta and WhatsApp Business integrations.
Effective date: 27 August 2026 · Operator: Nelkins Technologies FZ-LLC, Dubai, United Arab Emirates
1. Agreement
By creating an account, connecting a communication channel or using Nelkins CRM, you agree to these Terms of Service and our Privacy Policy. If you use the service for an organisation, you confirm that you have authority to bind that organisation.
2. Service
Nelkins CRM provides customer relationship management, brokerage workflow, property, lead, task, viewing and communication tools. Features may rely on third-party services, including Meta's WhatsApp Business Platform, and may change as those services or applicable requirements change.
3. Accounts and security
- You must provide accurate account and business information.
- You are responsible for safeguarding passwords, devices, access tokens, app secrets and recovery methods.
- You must promptly report suspected unauthorised access to security@nelkins-os.xyz.
- You may connect only communication accounts and business assets that you own or are authorised to administer.
4. Messaging and contact compliance
You are responsible for the lawfulness and content of communications sent through Nelkins. You must obtain any required consent, honour opt-outs, use approved templates when required and comply with the WhatsApp Business Messaging Policy, Meta terms and applicable anti-spam, privacy, consumer-protection and real-estate rules.
Prohibited: purchased or unlawfully obtained contact lists, deceptive identity, harassment, discriminatory content, credential misuse, unauthorised bulk messaging, or attempts to evade Meta or platform safeguards.
5. Customer and third-party data
You retain responsibility for information you upload or synchronise. You confirm that you are permitted to process it and instruct Nelkins to process it only to provide the service. You must review AI-assisted drafts and automated outputs before use and remain responsible for messages, property information and decisions made through your account.
6. Acceptable use
You may not misuse the service, interfere with security, probe systems without authorisation, introduce malicious code, impersonate another person, violate third-party rights or use the service for unlawful activity. We may restrict activity that threatens users, systems, deliverability or compliance.
7. Third-party services
Meta, WhatsApp, hosting, email, property portals and other integrations are governed by their own terms. Nelkins is not responsible for a third party's availability, policy decisions, account restrictions or changes to its service.
8. Intellectual property
Nelkins and its licensors retain rights in the platform, design, software and documentation. Users retain rights in their own lawful content and grant Nelkins the limited permission needed to host, transmit, secure and process it to provide the service.
9. Availability and changes
We aim to provide a reliable service but do not guarantee uninterrupted availability. Maintenance, security incidents, network conditions and third-party outages may affect service. We may modify or discontinue features where reasonably necessary and will seek to avoid unnecessary disruption.
10. Suspension and termination
You may stop using the service and request account deletion. We may suspend or terminate access for material breach, unlawful use, security risk, non-payment where applicable, or conduct that could harm users, Nelkins or third-party platforms. Provisions that by their nature should survive termination will continue.
11. Disclaimers
Nelkins CRM is an operations and communication tool. It does not provide legal, tax, financial, valuation or regulatory advice. Users must independently verify property details, parties, authority, consent and transaction requirements.
12. Limitation of liability
To the fullest extent permitted by applicable law, Nelkins is not liable for indirect, incidental, special or consequential loss, lost profits, lost opportunities, third-party platform actions, or loss caused by unauthorised account use. Nothing in these terms excludes liability that cannot lawfully be excluded.
13. Governing law
These terms are governed by the laws applicable in Dubai and the United Arab Emirates. The courts of Dubai will have jurisdiction, subject to any mandatory rights that apply to the user.
14. Contact
Questions about these terms or use of the service may be sent to support@nelkins-os.xyz with the subject line Nelkins CRM Terms. Privacy matters should be sent to privacy@nelkins-os.xyz.